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World of Wood Suffolk – Terms and Conditions of Sale

 

1. Acceptance of Quotation

 

Once sizes, specifications, and prices have been confirmed and agreed, a deposit is required to secure your place within our production schedule.

 

All quotations are valid for 3 months from the date of issue unless otherwise stated.

 

World of Wood Suffolk reserves the right to require full payment prior to manufacture, delivery, or installation for orders placed by limited companies, contractors, builders, developers, commercial organisations, or projects funded in part or in full by grants, government schemes, insurance claims, or third-party funding.

 

The contracting party remains fully responsible for payment regardless of funding arrangements.

 

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2. Payment Terms

 

• A £500 deposit (or alternative amount agreed in writing) is required to reserve a build slot.

• Deposits must be received as cleared funds before production scheduling is confirmed.

• The remaining balance is due on the day of delivery, immediately following installation and before our team leaves site.

 

We operate a strict “no pay, no install” policy.

 

World of Wood Suffolk reserves the right to delay delivery or installation until payment has been received in full.

 

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3. Deposits & Cancellations

 

Deposits are non-refundable where a customer cancels due to a change in circumstances.

 

Deposits may be retained where materials have been ordered, workshop time allocated, or manufacturing has begun.

 

Deposits will only be refunded if World of Wood Suffolk is unable to fulfil the order due to circumstances within our control.

 

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4. Retention of Title (Ownership of Goods)

 

All goods remain the property of World of Wood Suffolk until paid for in full.

 

If full payment is not received, we reserve the legal right to:

• Refuse installation

• Disassemble the structure

• Remove goods from the property

 

Any costs associated with removal may be chargeable.

 

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5. Pricing & Material Cost Increases

 

Timber is a globally traded commodity and prices may fluctuate.

 

World of Wood Suffolk reserves the right to adjust pricing prior to manufacture in the event of significant material cost increases beyond our control. Customers will be notified in writing before production proceeds.

 

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6. Production Schedule & Delivery

 

Estimated delivery months are provided at the time of order.

 

Confirmed installation dates will typically be issued during the final week of the preceding month.

 

Delivery dates are estimates and may be affected by:

• Weather conditions

• Supplier delays

• Material availability

• Workforce illness

• Events beyond our reasonable control

 

Installation dates are only secured once the deposit has cleared.

 

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7. Customer Delays, Postponements & Site Readiness

 

Due to advanced scheduling:

• A minimum of 8 weeks’ notice is required to postpone delivery.

• Where oak has been ordered or manufacturing has commenced, postponements may result in loss of deposit.

 

If the site is not ready on the agreed installation date, World of Wood Suffolk reserves the right to:

• Charge a return visit fee

• Reschedule installation to the next available slot

• Deliver the pergola without installation Where installation is deferred, fitting costs will be removed from the invoice.Storage fees may apply for prolonged delays.

 

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8. Groundworks & Customer Responsibilities

 

The customer (or their appointed contractor) is responsible for ensuring:

• Accurate setting out

• Suitable foundations

• Level and structurally sound surfaces

• Clear site access for vehicles and trailers

• Safe unloading conditions

 

World of Wood Suffolk accepts no liability for delays, additional costs, or installation failure caused by inadequate preparation.

 

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9. Variations & Specification Changes

 

Any changes requested after acceptance of quotation may result in:

• Additional charges

• Production delays

• Revised installation dates All variations must be agreed in writing.

 

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10. Natural Characteristics of Oak

 

We use green oak for its strength, durability, and traditional appearance.

 

As a natural material, oak will:

• Shrink as it dries

• Crack or develop shakes

• Move, bow, or twist

• Weather to a silver-grey tone

• Release tannins which may stain surrounding materials

 

These are natural characteristics and not defects.

 

World of Wood Suffolk cannot accept responsibility for natural movement, weathering, mould, surface checking, tannin staining, or age-related changes.

 

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11. Tannin Staining

 

Customers installing pergolas near light-coloured stone or porous materials must ensure adequate protection is in place prior to installation.

 

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12. Additions or Modifications

 

Pergolas are decorative structures and are not designed to support excessive loads.

 

We do not recommend attaching swings, hammocks, heavy fixtures, glazing, or similar items.

 

Any modifications made after installation are entirely at the owner’s risk.

 

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13. Access Failure & Waiting Time

 

If our installation team is unable to complete works due to access restrictions, unsafe conditions, or site unreadiness, additional charges may apply.

 

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14. Warranty & Consumer Rights

 

Due to the natural behaviour of timber, we do not guarantee against splitting, movement, or weather-related changes.

 

This does not affect your statutory consumer rights.

 

We guarantee our workmanship for 12 months from the installation date.

 

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15. Storage of Completed Structures

 

Pergolas should ideally be installed promptly once manufactured.

 

Where delays occur beyond our control, storage and re-preparation charges may apply.

 

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16. Marketing & Photography

 

World of Wood Suffolk reserves the right to photograph completed installations for portfolio, website, and marketing use.

 

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17. Trade Customers & Contractors

 

Businesses purchasing on behalf of a client are responsible for ensuring their customer has read and accepted these Terms and Conditions and all aftercare guidance.

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18. Force Majeure

 

World of Wood Suffolk shall not be liable for delays or failure to perform due to events beyond reasonable control, including severe weather, fire, supply chain disruption, labour shortages, or transportation issues.

 

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19. Acceptance

 

Payment of a deposit confirms that the customer has read, understood, and agreed to these Terms and Conditions.

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